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FAQs
// FAQ
Read Most
Read Most
Frequent Questions
What services do you offer?
We offer comprehensive IT Support services to meet your technical needs
How do I sign up/register?
To sign up or register, have a chat with one of our Engineers about the services you require, and we will work out a subscription plan tailored to your needs.
What are your operating hours?
Our operating hours are from 7am to 5pm EAT, ensuring that we are available during daytime hours to assist you.
How can I contact customer support?
You can reach our customer support at +254706242513. Additionally, our contact information is available on all our online platforms.
I'm having trouble logging in, what should I do?
Call our support team for immediate assistance if you're having trouble logging in.
How do I reset my password?
To reset your password, please get in touch with our support team for detailed instructions
How do I update my account information?
To update your account information, please contact our support team for assistance.
What do I do if I encounter a technical issue?
If you encounter any technical issues, call our support team for prompt assistance.
Are there any system maintenance schedules?
Yes, all maintenance schedules are communicated to our users beforehand to ensure minimal disruption.
What are the features of your software/hardware?
Our software and hardware support remote support and monitoring, ensuring that we can assist you no matter where you are.
How do I purchase your products/services?
You can purchase our products and services through our website portal for a seamless transaction experience.
Do you offer any free trials or demos?
Yes, some of our ERP products have a free trial period available for you to explore their features.
Can I get a copy of my purchase receipt?
Yes, you can get a copy of your purchase receipt.
What is your return policy?
Goods once sold are not eligible for return.
What payment methods do you accept?
We accept MPESA-PayBill and card payments for your convenience.
Can I get a refund or exchange for your products/services?
Unfortunately, we do not offer refunds or exchanges for our products/services.
How do you protect my personal information?
All user data is kept behind a firewall and heavy encryption to ensure your personal information is secure.
What is your privacy policy?
Our privacy policy is to keep user data on the device and restrict access to it to qualified and authorized personnel only.
How can I secure my account?
To secure your account, all you have to do is sign up, and our team will handle all the heavy lifting.
What should I do if I suspect a security breach?
If you suspect a security breach, contact our support team immediately for assistance.
Do you share user data with third parties?
No, we do not share user data with third parties.
How do I update my billing information?
To update your billing information, please contact our support team for adjustments.
What are the subscription plans available?
We offer Basic, Advanced, and Premium subscription plans to suit your requirements.
How do I cancel my subscription?
To cancel your subscription, simply stop paying for it, and it will automatically be canceled.
Are there any hidden fees?
No, all our fees are clearly indicated before the provision of goods and services.
How do I check my billing history?
You can check your billing history under the account subscription type section.
Do you offer any discounts or promotions?
Currently, we do not offer any discounts or promotions.
How do I leave feedback or a review?
You can leave feedback or a review on our Google page or website.
Are there any community forums or support groups?
Yes, our members do have a community group to connect and support each other.
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Our Support Team
Our Support Team
will Always Assist You 24/7
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